Standard UK Delivery – £2.99
Delivery within 3-5 business days on orders placed by 2pm on a working day.
Next Day Delivery – £5.99
Delivery next working day (Mon – Fri only) on orders placed by 2pm on a working day.
We currently ship in the UK and worldwide. All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined on the weight of the entire parcel (not per item) and start from just £3.99.
Please be advised that under no circumstance would an international/UK customer have to pay an additional fee for postage upon collection of a parcel from the courier. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.
Items may be returned for a full refund or exchange within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us.
Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.
Unfortunately we do not accept returns, on any underwear or swimwear items at any time due to hygiene reasons. Such items cannot be returned unless faulty or an incorrect size or style is sent. We kindly ask that you thoroughly check the size labels, product codes and also check for any faults before trying on. We will not accept any items back if the hygiene sticker has been removed from the garments and if they are not in their original packaging with labels intact. No refunds will be processed for any swimwear/underwear unless both pieces are returned. All goods will be inspected upon on return.
Parcels must be sent back via post only- we do not accept returns in person to our distribution centre. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase or return items to. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by Deals On Deal.
We strongly advise that customers inspect their order upon receipt of the parcel for any manufacturers defects that could have possible been missed throughout the checking process. We have a dedicated control team, however, in some circumstances these errors can sometimes be missed, so it is highly advisable to apply checks before using a purchased item.